Getting a new MEPCO electricity connection is an important step when moving into a newly constructed house, opening a shop, starting a business, or setting up another property that requires electricity.

MEPCO consumers can apply for a new electricity connection through the official Electricity New Connection (ENC) system and through available customer service facilities. The application process generally includes submitting the application, providing the required supporting documents, site verification, receiving a demand notice, paying the approved charges, and finally receiving the electricity connection. (Ministry of Energy)

This guide explains the MEPCO New Connection process, required documents, application steps, connection categories, tracking, demand notices, and common problems.

What Is a MEPCO New Connection?

A MEPCO New Connection means applying for a new electricity supply and meter for a property located within the MEPCO service area.

A new connection may be required for:

A newly constructed house
An apartment
A shop
An office
A commercial property
An industrial facility
An agricultural connection
Other eligible premises

The connection type, load requirement, technical conditions, and applicable tariff can affect the processing requirements.

How to Apply for a MEPCO New Connection

The Government’s Power Division states that prospective consumers can apply for a new electricity connection through the centralized Electricity New Connection system.

Apply through the Electricity New Connection (ENC) portal

The general application process includes:

Step 1: Select the Electricity Distribution Company

Choose MEPCO as your electricity distribution company.

Step 2: Enter Applicant Information

Provide the required applicant and property details accurately.

Step 3: Select the Connection Type

Choose the appropriate connection category according to the intended use of the property.

For example:

Domestic
Commercial
Industrial
Agricultural

Step 4: Provide Required Documents

Upload or submit the documents requested for your application.

Step 5: Submit the Application

After submitting the application, keep your acknowledgement or tracking details safely.

Step 6: Site Survey and Verification

The application may be processed through document verification and a technical site survey.

Step 7: Receive the Demand Notice

If the application is approved for further processing, a demand notice may be issued showing the applicable connection charges.

Step 8: Pay the Demand Notice

Pay the approved demand notice using the designated payment method.

Step 9: Connection and Meter Installation

After payment acknowledgement and completion of the required technical work, the connection can be energized according to the applicable procedure and timeline. (Ministry of Energy)

Documents Required for a MEPCO New Connection

The exact documents can depend on the type of applicant and connection. The Consumer Service Manual requires applicants to provide supporting documents according to the application requirements.

Common documents can include:

1. Applicant’s CNIC

A copy of the applicant’s Computerized National Identity Card may be required.

2. Proof of Property Ownership

Documents demonstrating ownership or the legal right to use the premises may be required.

Examples may include relevant property documents or allotment records.

3. Tenant Authorization or NOC

If the applicant is a tenant, authorization or a No Objection Certificate from the property owner may be required.

4. Supporting Witness Information

The applicable connection application may require supporting witness documentation.

5. Affidavit or Undertaking

An undertaking or affidavit may be required according to the applicable procedure.

6. Site-Related Information

Technical or location-related information may be requested depending on the connection and premises.

The official Consumer Service Manual provides the detailed requirements for applications and supporting documentation. (Mepco)

MEPCO New Connection Categories

Connection applications can be categorized according to voltage and required load.

According to the published Consumer Service Manual, the major categories include:

Category	Voltage	Load
Category 1	230/400 V	Up to 15 kW
Category 2	230/400 V	Above 15 kW up to 70 kW
Category 3	230/400 V	Above 70 kW up to 500 kW
Category 4	11 kV / 33 kV	Above 500 kW up to 5,000 kW
Category 5	66 kV and above	Applicable higher-load connections

The applicable category can affect the technical processing and approval procedure. (Mepco)

MEPCO New Connection Demand Notice

A Demand Notice is an important part of the new connection process.

After the application is reviewed and the required technical evaluation is completed, the electricity company may issue a demand notice containing the applicable connection-related charges.

Depending on the connection, these charges may relate to applicable service connection work, security requirements, meter installation, network work, and other approved items.

The demand notice should be checked carefully before payment. (Mepco)

How to Track Your MEPCO New Connection Application

After submitting your application, keep your:

Application number
Tracking ID
Acknowledgement receipt
Other official application details

These details can be used to follow the progress of the application through the relevant official service.

MEPCO customer service facilities also provide new connection application registration and tracking-related services. (Mepco)

How Long Does a MEPCO New Connection Take?

The processing time can vary depending on:

Connection category
Required load
Location
Technical feasibility
Availability of the electricity network
Site conditions
Completion of documents
Demand notice payment
Additional construction or network work

For this reason, there is no single guaranteed installation time that applies to every application.

Larger connections requiring additional infrastructure can take longer than standard low-load connections. The applicable Consumer Service Manual and current regulatory standards should be checked for the latest category-specific timelines. (Mepco)

Common Reasons for Delay in a New MEPCO Connection

Some applications can be delayed because of incomplete information or technical issues.

Common reasons include:

Incomplete Documents

Missing property documents or other required supporting documents can delay processing.

Incorrect Applicant Information

Incorrect names, CNIC information, contact details, or property information can create problems.

Site Verification Issues

The location may require additional verification.

Network Limitations

The existing electricity network may require additional work before a new connection can be provided.

Demand Notice Payment Delay

The connection process can be delayed if the demand notice is not paid within the applicable requirements.

Tips for Applying Successfully

To reduce the chances of unnecessary delays:

Prepare Documents Before Applying

Keep all required documents ready before starting the application.

Enter Information Carefully

Make sure names, CNIC details, contact numbers, and property information are correct.

Select the Correct Connection Type

Choose the correct connection purpose and load requirement.

Keep Your Tracking Information

Save your application number and acknowledgement details.

Check Your Application Status

Monitor the application through the appropriate official service.

Keep Payment Proof

If you receive and pay a demand notice, keep the payment receipt safely.

MEPCO New Connection vs Load Extension

These are different services.

New Connection

A new connection is requested when a new electricity supply is required for a premises.

Load Extension

A load extension may be requested when an existing electricity connection requires an increase in sanctioned load.

The ENC and MEPCO customer-service framework also cover other consumer services, including change of name, change of tariff, and load-related requests.

Important Safety and Fraud Prevention Tips

When applying for a MEPCO connection:

Use official or authorized services.
Do not share passwords or OTP codes.
Do not pay unofficial individuals claiming they can guarantee a connection.
Keep copies of official receipts.
Verify demand notices and payment instructions.
Protect your personal documents and consumer information.

Frequently Asked Questions About MEPCO New Connection

How can I apply for a MEPCO new connection?

You can start the process through the official Electricity New Connection system and available MEPCO customer service facilities. (Ministry of Energy)

What documents are required for a MEPCO new connection?

Requirements can vary, but common documents include applicant identification, proof of ownership or legal occupancy, and other supporting documents required under the applicable procedure. (Mepco)

Can a tenant apply for a MEPCO connection?

A tenant may be required to provide authorization or an NOC from the property owner, together with other required documents.

What is a MEPCO Demand Notice?

A demand notice is an official notice that can show the applicable charges required for processing the electricity connection.

Can I track my MEPCO new connection application?

Yes, keep your application or tracking information and use the appropriate official tracking or customer service facility.

What happens after paying the Demand Notice?

After payment acknowledgement and completion of the required technical and administrative process, the connection can proceed toward installation and energization. (Mepco)

Is the connection cost the same for everyone?

No. The final applicable charges can depend on factors such as connection category, load, technical requirements, location, and required network work.

Conclusion

A MEPCO New Connection allows eligible consumers to obtain electricity for a new home, business, agricultural property, or other premises within the MEPCO service area.

The basic process generally includes:

Apply → Submit Documents → Verification → Site Survey → Demand Notice → Payment → Connection Installation

The easiest way to avoid delays is to prepare your documents carefully, provide accurate information, keep your tracking details, and use official consumer services.

For the latest official process and consumer assistance, MEPCO lists its customer service contact number as 0800-63726. (Mepco)